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Sqorz is not picking up the decoder on the network

There are occasions where Sqorz is not able to pick up the decoder on the network. While there could be many reasons for this the most common is IP Address mismatch. In simple terms the IP address of the computer and the IP address of the decoder do not line up and so communication between the two devices is not possible.

The solution is to check the IP addresses of the computer and the decoder and if they do not line up to change one of them so they do.

Understanding a few IP address fundamentals can help troubleshoot when an issue like this arises.

What is an IP address?

  • An IP address, or Internet Protocol address, is a series of numbers that identifies any device or computer on a network

  • IP addresses are used by devices to communicate with each other over the Internet and on local networks

  • Every device must have an IP address to communicate

  • Devices can only communicate with each other on a network if they have similar IP addresses

  • IP addresses must be unique, no 2 devices can have the same IP address

  • Computers will have 2 IP addresses

    • One for the Ethernet connection

    • One for the wifi connection

...

  • Check the IP address of the decoder and the computer are similar

  • For self assigned IP addresses the first 2 segments must be the same i.e 169.254.xxx.xxx

  • For Automatically or manually assigned IP addresses the first 3 segments must be the same i.e. 192.168.1.xxx

  • If they the IP addresses are not the same similar then this is likely to be the problem